I have been dealing with Bill at the Smokey Point Sewing & Vacuum since I bought my Janome 6600P in 2007. The yearly service is reasonably priced and done in a timely manner. I also purchased a Janome Jem Platinum for retreats, and then a 3160QDC. All three of these machines have been a joy to use. He recently gave me a good trade-in value for my 6600P, and I bought a 6700P. What a difference 12 years makes in a sewing machine! Bill is very knowledgable about his products and willing to spend time with clients to answer questions. I have a feeling he would have let me sit and sew as long as I wanted, to test the new 6700P. I highly recommend this business.